The challenge: Product Training for Installers
Complicated Product – Smart Thermostat installation necessitated hands-on training. Client was sending teams to conduct in-classroom training at multiple locations across the country. This resulted Cash burn. Time wastage and resources were stretched to the maximum. Also , there was no follow-up mechanism, about the effectiveness of the training until the product installers installed at the client locations.
We designed a unique video-heavy Mobile solution, demonstrating the product installation with specific checks with software to ensure that the installation could not proceed if something went wrong. The course was accessible across multiple mobile devices for the installers-on the go, and ensured a backlink with the datacenter to verify the correctness of the installation.
Client reliance on in-classroom training reduced approximately 50%, the month of the course launch. Greater reduction in the following months. Considerable cost and resource savings + future proofing the course by using the cutting-edge technology ensure a high ROI on the training investment.